Camera Remote Watch
Frequently Asked Questions
How do I take a picture with my Smartwatch?
Please read the app description
Watch the video
Why is the watch display black when I download a photo?
If the connection to the phone is slow, the watch display may switch off during the download. Just tap the watch screen to switch the display on again.
I am getting a "Camera Error" on my Fitbit when taking a picture. Also, even when manually taking a picture from the app, it doesn't save anything to Gallery. Can someone help me with it?
On some phones you may get a camera error if you do not hold the camera steady when taking a picture.
Please try to mount the camera somewhere at a fixed position.
Please try it with different cameras (front/rear) and with different flash settings.
How are your lighting conditions, is it daylight?
The camera is trying to focus before taking a picture. This is problematic under low light conditions.
That's why it is important to mount the camera at a fixed position.
The Fitbit Camera Remote Watch app just says "Connecting..." on the Fitbit when I click the Camera button. Nothing happens. Can someone help me with it?
Please wait at least one minute for "Connecting..." (the Fitbit is slow).
If it gets stuck with the "Connecting..." message for a longer time, there is a connection problem between your watch and your phone.
Sorry, we can not help you with watch connection problems.
This is a problem in the Fitbit phone app, which is responsible for all the communication between watch and phone. Fitbit had promised to fix these problems a long time ago, but so far they have failed to do this: https://community.fitbit.com/t5/SDK-Development/Companion-messaging-and-writing-a-file-Not-working/m-p/2400027#M2173
Please make sure that you are using the latest Fitbit phone app version. There are some improvements for newer phones, but unfortunately there are still a lot of problems with older phones.
The "Sync" step, shown in the video, is very important. Don't skip it and make sure that the watch app "Camera Remote Watch" is closed during the Sync.
Please try this:
1.) On your watch: close the app "Camera Remote Watch" and keep it closed until watch and phone are in Sync.
2.) Open the Fitbit phone app and Sync it with your watch, wait until it says "a moment ago"
3.) On your phone: open the app "Camera Remote Watch" and adjust the camera view.
4.) On your watch: open the app "Camera Remote Watch" and tap the Camera button.
5.) Wait at least one minute for "Connecting..." (the Fitbit is slow).
If the watch display goes black, just tap the watch screen to switch the display on again.
Steps 1) and 2) are really importent, don't skip them.
Unfortunately Fitbit is doing a terrible job to recover from these connectivity problems.
So you may have to repeat these 5 steps several times.
It may also help to kill the Fitbit phone app or reboot the phone (power off - power on) and then repeat the 5 steps above.
If Fitbit is not able to fix these Fitbit Ionic Problems soon, you should consider returning your watch (without a reliable communication between watch and phone the Fitbit Ionic is not really a Smart Watch).
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