Camera Remote Watch


Frequently Asked Questions


How do I take a picture with my smartwatch?
Please read the app description

Watch the video


Can I take pictures with the phone display switched off?
No. You should change your phone Display Settings to prevent it from switching off.


Why is the watch display black when I download the new photo?
If the connection to the phone is slow, the watch display may switch off during the download. Just tap the watch screen to switch the display on again.


The picture download was interrupted by a watch Notification display and stopped working. What should I do?
Please press the Back button and try again.


I have a Garmin watch. Why do I need internet access to display the camera picture on my watch?
This is a Garmin design flaw. Garmin requires internet access when they transfer your pictures to your watch.
But you can still take pictures when you are offline. Instead of seeing the camera picture on your watch, you will then get a text confirmation that your picture was successfully stored on your phone.


I have a Garmin watch and my phone has internet access. Why do I only get a "Success" text confirmation and no camera picture display on my watch?
When Garmin needs more than 15 seconds to display your picture, the picture download will be aborted and you will get a text confirmation that the picture was successfully stored on your phone. This may be the case if you have a large, high resolution watch display or when the phone connection is slow.


Why am I getting a "Camera Error"?
Please try again, it may work at the second attempt.
Some phones will get a camera error when you obstruct the camera (e.g. when laying the phone on a table).
You may also get a camera error if you do not hold the camera steady when taking a picture.
Please try to mount the phone somewhere at a fixed position instead of holding it in your hand.
Please try it with different cameras (front/rear) and with different flash settings.
How are your lighting conditions, is it daylight? The camera is trying to focus before taking a picture. This is problematic under low light conditions. That's why it is important to mount the camera at a fixed position when you have low light conditions.
Make sure that you have enough free storage space. You will get a camera error when the camera can not save the image.
It may also help to restart your phone (power off, power on) to make sure that there isn't any other app running in the background, blocking the camera access.
If you have a Chinese phone that is not officially supported by Google, the phone app Camera Remote Watch may not work on your phone.
You may also get a "Camera Error" when you have a Fitbit connectivity problem (see: "Connection Error" below).


The Fitbit app Camera Remote Watch just says "Connecting..." on the Fitbit when I take a picture. Nothing happens. Can someone help me with it?
Please wait at least one minute for "Connecting..." (the Fitbit is slow).
If it gets stuck with the "Connecting..." message for a longer time, there is a connection problem between your watch and your phone (see "Connection Error" below).
If the camera picture download was interrupted by a watch Notification display and stopped working, press the Back button and try again.


Why does the Fitbit app show a "Connection Error" when I take a picture?
Please be patient, the Fitbit connectivity is slow and unreliable .

The Fitbit phone app "Sync" step, shown in the video, is very important. Don't skip it and make sure that the watch app "Camera Remote Watch" is closed during the Sync.

Please try this:
1.) On your watch: close the app "Camera Remote Watch" and keep it closed until watch and phone are in Sync.
2.) Open the Fitbit phone app and Sync it with your watch, wait until it says "a moment ago"
3.) On your phone: open the app "Camera Remote Watch" and adjust the camera view.
4.) On your watch: open the app "Camera Remote Watch" and tap the Camera button.
5.) Wait at least one minute for "Connecting..." (the Fitbit is slow).
If the watch display goes black, just tap the watch screen to switch the display on again.

Steps 1) and 2) are really important, don't skip them.

Unfortunately Fitbit is doing a terrible job to recover from connectivity problems .
So you may have to repeat these 5 steps several times.

Try it with different Connectivity settings:
* WiFi on, Mobile Data off
* WiFi off, Mobile Data on

Sometimes it helps to Restart your phone and your watch (power off - power on) and then repeat the 5 steps above as shown in the video

Sorry, we can not help you with watch connection problems.
This is a problem in the Fitbit phone app, which is responsible for all the communication between watch and phone. Fitbit had promised to fix these problems a long time ago, but so far they have failed to do this:
https://community.fitbit.com/t5/SDK-Development/Companion-messaging-and-writing-a-file-Not-working/m-p/2400027#M2173

But if you make sure that Fitbit watch and phone are connected and
if you follow the "Sync" steps correctly, as described above and shown in the video, you should be able to get it working.




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